1. Coverage

Our warranty covers defects in material or workmanship under normal use for a specified period from the date of purchase. The warranty period depends on the product category:

  • Bird Baths, Feeders & Houses: 1-year warranty
  • Bollards & Pier Caps: 2-year warranty
  • Fire Decor: 1-year warranty
  • Garden Arches & Arbors: 2-year warranty

2. What’s Covered

This warranty covers:

  • Manufacturing defects
  • Defects in materials or construction
  • Structural damage that occurs under normal use

3. What’s Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or neglect
  • Damage resulting from improper installation or maintenance
  • Natural wear and tear (e.g., fading, weathering, rusting over time)
  • Products that have been altered or repaired by someone other than an authorized service provider
  • Shipping costs or handling fees for returns or exchanges

4. How to Make a Warranty Claim

If you believe your product is defective and is covered by the warranty, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at admin@slyvan.xyz or through our contact form on the website.
  2. Provide Proof of Purchase: Submit your order number or receipt to verify your purchase date.
  3. Product Details: Provide clear photos or a detailed description of the defect.
  4. Return Instructions: We will guide you on how to return the product (if necessary) or arrange for a replacement.

5. Warranty Disclaimers

This warranty is the sole remedy for defective products and excludes all other warranties, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. Slyvan.xyz will not be liable for any incidental or consequential damages arising from the use of any of its products.

6. Limited Warranty Transfer

This warranty is valid only for the original purchaser and is not transferable to any subsequent owners of the product.

7. Warranty Period

The warranty begins on the date of purchase and is valid for the duration specified in the product’s category. If a replacement is issued, the warranty will continue to be in effect from the original purchase date, not the replacement date.